How do I know if the WIBU-Key is functioning properly?

Knowledge Base > Troubleshooting > How do I know if the WIBU-Key is functioning properly?

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WIBU-Key Troubleshooting

There are many different reasons why a WIBU-Key is not detected. These reasons stem from one of two main categories of problems: software problems, i.e. the WIBU-Key driver is not installed and/or not configured properly or hardware problems, i.e. the WIBU-Key cannot be detected by the driver.

Are all required driver files installed correctly?
Make sure the WIBU-Key drivers are installed. There will be ‘WIBU-Key’ icon in the Windows Control Panel if they are installed. Install the WIBU drivers if they are not installed. You can test these drivers by opening the WIBU-KEY Control Panel Applet. This program should list all the WIBU-Keys attached to the local system. The program should start without any error message, even if no WIBU-Key is found.

NOTE: It is HIGHLY recommended to update to WIBU driver version 5 or higher. A lot of problems are solved simply by installing these newer, more stable, WIBU Drivers. Open the WIBU application in the Windows Control Panel and click on the ‘About’ tab to see what version of the drivers you have installed. The latest version of the drivers can be downloaded here: http://www.tharo.com/download_files/WkRuntime.exe
If all driver files are installed correctly:

Is the WIBU-BOX attached to the proper port?

Verify that the key is attached to the PC. The EASYLABEL 5 Multi-User WIBU-Key is opaque Teal in color with a round ‘M’ Label and can be plugged into a parallel or USB port. A WIBU-BOX/P and /RP must be attached to a parallel port and a WIBU-BOX/U and /RU must be attached to a USB port.

Are the BIOS settings correct?

Go into the BIOS of the PC and make sure the parallel port is set for anything other than ECP. Acceptable settings include EPP, Standard, Bidirectional, etc.

There may be another parallel port BIOS setting to check. The choices for this setting are usually Auto, Enable and Disable. If the port is set to Auto or Disable then set the port to Enable.

Does the computer recognize the ports and their I/O addresses correctly?

The configuration of the ports can be checked on the Setup tab of the WIBU-KEY Control Panel Applet. The port address (I/O port address), the bus type (Windows NT/2000/XP/Server 2003) and the index for the parallel interfaces can be set in the “Location” area. The System Default option is default. The WIBU-Key driver obtains the values to use from the operating system. In some cases it is possible that the operating system doesn’t recognize the interfaces correctly or returns a wrong or no address. In this case it is necessary to enter the interface address manually. Typical interface addresses are 0x378 for LPT1, 0x278 for LPT2 and 0x3BC for LPT3. The addresses for LPT1 and LPT2 are sometimes interchanged. Many modern BIOS versions display the port addresses when starting the computer. Often the port addresses can be re-configured in the BIOS setup. The interface addresses (I/O address) of the LPT ports can also be checked by the operating system’s device manager.

Is a printer attached to the same port as the WIBU-BOX?

Is the WIBU-Key detected if the printer is turned off? turned on? Can the WIBU driver detect the WIBU-Key if the printer cable is removed from the back of the WIBU-Key? It may be necessary in these cases to move the printer off the back of the WIBU-Key to another port. If this is not possible, a USB WIBU-Key should be used.

Is there is a USB device listed in Windows Device Manager as an “unsupported device”?

This is caused by the key being plugged into the USB port before installing EASYLABEL or the WIBU drivers. The drivers MUST be installed before the key is plugged into the USB port. The drivers are installed as part of EASYLABEL or they can be downloaded from our website and installed separately. To correct this:
Unplug the WIBU-Key
Open Windows Device Manager
Right click on the “unsupported device” and select ‘uninstall’
Install the WIBU-Key drivers if they have not been installed already
Plug the WIBU-Key into the USB port.
The WIBU-Key should be found by the drivers correctly.
Can the WIBU-Key be found on a different PC?
Install the WIBU drivers and try the key on another machine before deciding that the WIBU-Key is defective

If all of the above have been exhausted, the WIBU-Key has probably gone bad. Contact Tharo Systems to obtain an RMA number, fax over a Purchase Order for a new Multi-User version and return the bad WIBU-Key for credit.

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