Printer displays a Protocol Error when trying to store a format to the memory card. If the Protocol Error is cleared from the printer, the format is not stored on the card and EASYLABEL’s print queue message shows ‘No Memory Card’
The printer was in an ‘Off-line’ condition when the format was sent to the memory card.
When storing formats to a memory card in the Apollo printer, the printer must be ‘On-line’. If the above problem occurs, clear the Protocol Error from the printer by pressing the Cancel button on the front panel of the printer, then make sure that the printer is ‘On-line’ before trying again to store the format to the memory card. There will possibly be a correction in the firmware or in EASYLABEL at a future time